How Acadian On Call Streamlined Patient Referrals with Logiforms' Web-Based Portals
With over 40 years of experience, Acadian, LLC manages the largest fleet of private ambulances in the US. They serve paramedic training centers, run vehicle fleet management, and monitor home security and medical alert systems.
- Website www.acadianoncall.com
- Employees 4000+
- Industry Medical
- Contact James O'connor
Using conditional logic, we're able to distribute the PDFs we generate immediately to the correct department. That saves us a lot of administrative work."
James O'Connor
Acadian On Call
Challenge
Acadian On Call used a lot of different software products for patient referrals, order management, call center data entry, and contract generation. Unfortunately, the systems did not talk to one another. Patient referrals were being handled by fax and phone, tying up their customer support staff.
They set out looking for a solution to streamline these disparate systems into one more easily manageable, web-based solution.
Solution
We researched software that could help us. but everything had something about it we didn’t like. Then, we found Logiforms.
“We saw a huge organizational improvement in our offices after we started using Logiforms. We’ve also reduced the number of data entry errors. We’re able to look in and see how many sales we had today, how many patients we processed, and what the shipping details are. We have better overall control of all the information.”
Acadian On Call built a secure web-based portal for agencies to refer new patients. They created forms that collect and validate the referral data, automatically generate PDFs, and route the data to the correct department.
The secure portal allowed agencies to log in and view their referrals. It also allowed Acadian On Call at-a-glance access to daily usage stats and referral data.
The portal increased Acadian’s efficiency so much that the company expanded their use of Logiforms, effectively replacing multiple software programs.
For their medical alert service, they automated their order forms, billing, and shipping with our advanced PDF generation tools and web portals.
“We can now take a single order, via the phone, the web, or the self-serve IPADs at our bricks and mortar locations. From that order, we can generate and distribute secure PDFs to the correct staff using conditional routing,” explained James O’Connor, “Everyone has access to the data now, and we can track everything.”
Results
Acadian On Call used Logiforms to gain actionable insights from data that was once spread across multiple software packages. In addition, they found a myriad of ways to deploy the Logiforms solution to keep their 4000-plus employees organized and their operations streamlined.
We’re no longer tying up sales people with incoming calls, orders, and faxes. Everything has been automated, and it just works a whole lot better.
James O'Connor
Acadian On Call
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