Soccer 2000 Automates Online Ordering and Fulfillment with Our Dynamic Forms and Workflows
One of the Midwest’s most popular soccer merchandise chains, Soccer 2000 features a wide selection of products for players of all levels. It also provides custom soccer gear for more than 28 club teams and 40 high schools and colleges.
Soccer 2000 built an intelligent order form and developed a backend workflow portal for order fulfillment. The company used dynamic data to pull products into the order form. Its staff customized the form for each of their clubs, They also utilized triggers and workflow rules to manage thousands of orders. To optimize their order fulfillment, they even automated shipping notifications to customers as their orders were being prepared.
We looked at a different system before choosing Logiforms. They wanted more $45,000 annually to implement a solution. With Logiforms, we saved tens of thousands of dollars!
Soccer 2000 provides a customized set of products to each club, university, and high school soccer team on their client list. Before Logiforms, they used customized order forms that listed the products specific to each team.
The Midwest-based merchandiser also wanted to implement a web portal that enabled individual clients to place orders and track their order history. For order management within the firm, Soccer 2000’s staff sought a way to process high volumes of orders without having to use time-consuming manual processes.
“Before Logiforms, we had a separate form for each club,” explained Brian Koenig, Soccer 2000’s Executive Vice President. “But our manual system was becoming a nightmare to manage. We used a giant Excel file to manage and track orders. We needed a robust solution that made it easier to manage all of the order forms and purchase requests.”
Brian and his team tackled the project by first creating an order form that would automatically adapt to each club.
“We used Logiforms’ Dynamic Data feature to pull in products purchased by each team. We went from more than 30 forms to one form that dynamically adapted to our clients’ order profiles.”
Soccer 2000 then created a website portal using Logiforms’ Publishing & Workflow Toolset. This solution enabled individual clients to log in, place orders, view their order history, and track the status of their open orders.
“Our customers loved the ability to see the status of their orders in real-time,” says Brian Koenig.
Using Logiforms’ true enterprise-class functionality, Soccer 2000’s staff developed their own Order Management Portal. They was pleasantly surprised that this portal required no programming skills.
The Order Management Portal provides a dashboard that displays the status of newly placed orders. It also facilitates order processing and customer communication.
With automated document workflow, Soccer 2000 can now fulfill orders faster and track them through production and shipment. The document bulk-processing feature is used to enable actions on a set of selected orders.
Brian explains: “We can now select a set of orders. In just two clicks, we can update the estimated shipping date and move the order into production. The client gets an instant email notification. When we are ready to ship, we do the same thing, and it is all automated. Customers get another email notification indicating their order has been shipped and the order status is updated internally.”
Dynamic Order Form: Soccer 2000’s order form is generated dynamically on-the-fly for each club. Product photos, details and pricing is different for each club – all loaded dynamically. Includes real time payments and inline calculations.
Login Screen: Secure web based access for management and end users to place orders and manage the order fulfillment process.
Order Dashboard: Sort, search and filter through thousands of orders. Enter shipping numbers inline to automate notification to the customer and manage an order through its fulfillment stages.
Order Detail View: Drill down into an order to view and edit the details or download the dynamically generated PDF invoice.
Recently, Soccer 2000 processed more than 7,000 orders in just a couple of months. Their new order management system made handling this high volume of orders easy. The company’s customers appreciated receiving consistent updates about their orders status.
I absolutely recommend Logiforms! We went from using a spreadsheet to being able to quickly dial in on an order with our order management portal. We're able to manage the entire process much more efficiently now. We've shaved off 4 hours a day with Logiforms.
- Orders 7,000 Processed Last Month
- Cost Savings $35,000 Versus Competitor Quotes
- Time Savings 60 Hours Per Month
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