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Medical Practice Uses Logiforms to Increase Patient Communication - Securely
Edinger Medical Group in Southern California was facing a real problem - their phone system was not up to the task of meeting patient demand. A busy practice, with thousands of patients and 16
Physicians and Nurse Practitioners, their studies found that many of their calls were occurring between 8:30 am and 11:00 am, and again from 3:00 pm to 6:00 pm. Although they have several employees answering phones, the waiting time, and complaints, from patients were increasing.
Something had to be done. Edinger had several choices:
Hire more people to handle the workload
Upgrade the phone system to a more automated system with messaging
Think of something new.
They opted for something new - secure Logiforms messaging.
Working with Tanis Campbell of Dot Wizards, a Southern California web design and development company, the doctors at Edinger Medical defined their requirements.
Their objectives were to increase overall patient satisfaction and access by providing secure messaging. The messages had to be secure in order to be compliant with the US HIPPA regulations.
HIPPA is Health Information Portability and Accountability Act which was enacted in 1996.
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Edinger Medical Deployed 4 Secure Forms that received the following submissions within the first 6+ months
after being deployed.
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Appointment Request Form
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5,351 Submissions
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Your Test Results Form
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1,088 Submissions
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Prescription Request Form
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2,052 Submissions
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Send Us A Message Form
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8,773 Submissions
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Feedback from patients has been very positive. Instead of having to call in and wait, a patient picks their message type, sends in their secure communication and according to the specified SLA (service level agreement), gets a call back from their practitioner. Because of the sensitivity of medical information, Edinger Medical Group keeps their employees email addresses private - however, the Logiforms secure application allows them to receive structured information and patients appreciate the personal touch of the return phone call.
Logiforms has been a win for everyone:
Patients have better access, at their discretion, with their medical practioners.
They think it is great that they get a call back from their doctors.
Edinger Medical saved the expense of adding additional people and the cost of upgrading their phone system. They are in compliance with HIPPA regulations.
In addition, they can track how many messages they are getting, and which doctors are getting them.
The development of these forms took less than one day from start to finish to complete.
From the secure 128bit encryption using Logiforms security certificate, to the form design - including required fields -- to the submission / result bin, print layouts, notifications,
autoresponders and customized client login, it was fast and easy to set up. No need to configure SQL or MySQL databases, and no custom script to write.
Development / Application cost was based on Form Development, Hosting, and Training.
Using Logiforms, Dot Wizards was able to provide value for 1/4 the price of full custom development in 1/5 of the time. Dot Wizards has been so happy with the results, that they have sinced used logiforms on 10 additional client websites and consider logiforms one of the key tools when designing websites for their clients.
Return to the Case Study Page
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"The development of these forms took less than one day from start to finish to complete. Including the
128 Bit SSL encryption, validation, autoresponders and notification options."
Tanis Campbell
Dot Wizards
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"Logiforms has been a win for everyone. We have been able to meet our clients objectives
and that has helped to strengthen our relationship with our client."
Tanis Campbell
Dot Wizards
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"The data collected from our forms is easily downloadable into spreadsheets, which allows us the flexibility to upload the data to other CRM applications."
Douglas Mortensen
President
LifeGoals Corporation
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"In a short time we had a great end result and I
am totally satisfied with what Logiforms did for the Carolinas PGA and
our membership survey."
Ron Schmid, PGA
Executive Director
Carolinas PGA Section
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