Jewish Healing Network of Chicago
2008 Client Satisfaction Survey
Please help us improve our program by answering some questions about the services you have received. We are interested in your honest opinions, whether they are positive or negative. Please answer all of the questions. We also welcome your comments and suggestions. Thank you very much; we really appreciate your help.
There are only 14 questions on our survey, so it should take you only a few minutes to complete. Thank you for your time.
1. What JHNC services have you used? (Check all that apply)
Chemical Dependency Recovery
Volunteering
Information, Consultation & Referral
Pastoral Counseling
Bikur Cholim (Visiting the Sick) Training in Synagogues
Hospital Prayer Pamphlets
Community Conference
Professional Taining
Support Group
Resource Library
Other Service (please specify)
2. I have used or contacted JHNC… (Check all that apply)
for myself, my family, or my friends
as a function of my job
3. When you first contacted JHNC, did we respond promptly?
Yes, very promptly
Somewhat promptly
Neutral
Not promptly enough
No, it seemed to take forever
Does not apply
4. Were programs/services scheduled at a time that was convenient to you?
Yes, definitely
Somehwat convenient
Neutral
Somewhat inconvenient
No, definitely not
Does not apply
5. How satisfied are you with the location of the programs you have participated in?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Quite dissatisfied
Does not apply
6. Do the people from JHNC treat you with respect?
Very respectful
Somewhat respectful
Neutral
Somewhat disrespectful
Very disrespectful
Does not apply
7. Do you feel that the program staff are competent and knowledgeable?
Very competent
Somewhat competent
Neutral
Somewhat incompetent
Very incompetent
Does not apply
8. Did you feel more supported by and connected to the Jewish community as a result of your involvement in or use of JHNC services/programs?
Very supported
Somewhat supported
Neutral
Somewhat unsupported
Very unsupported
Does not apply
9. In general, how satisfied are you with the services you have received?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Quite dissatisfied
Does not apply
10. Have the services you received met your needs?
Almost all of my needs were met
Some of my needs were met
Neutral
Few of my needs were met
None of my needs were met
Does not apply
11. If a friend needed similar help, how likely would you be to recommend our program?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Not at all likely
Does not apply
12. If you need additional support in the future, would you come back to our program?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Not at all likely
Does not apply
13. JHNC is considering expanding our programming to include monthly “Healing Torah” programs, which would explore a rotating list of spirituality and healing topics. How likely would you be to attend these programs?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Not at all likely (skip to number 14)
13a. In which of the following sessions would you likely participate? (Check all that apply)
Torah Study
Music
Meditation
Writing/Journaling
Art
Other (please specify)
13b. Where would you be likely to attend a program? (Check all that apply)
Downtown
Rogers Park
Near North Suburbs
Northern Suburbs
Northwest Suburbs
Western Suburbs
Southern Suburbs
13c. On what days/times would you be likely to attend a program? (Check all that apply)
Weekdays
Weekday Evenings
Sunday Mornings
Sunday Afternoons
14. If you have any other suggestions, please tell us in the space below:
Please click "Submit" to send us your feedback. Thank you again for taking the time to let us know your opinions. All feedback is anonymous.